With LiveOps Cloud, we've significantly improved the quality of our customer experiences – consistently and across all locations. Equally important, we have a solid contact center platform that will grow with the business.
Krista Anderson, SVP Global Customer Support, Salesforce
CxEngage™ is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experiences anywhere anytime.
Simple. Smart. Agile. Welcome to the Experience Economy.
From $55 per user per month.
Scale and adapt no matter the size of your business, location of your customers, or the depth of your channels. This highly reliable, highly secure model allows you to pay only for what you use, promoting efficient use of every resource.
- Global Reach
- Instant Scalability
- Reliable & Secure
- Voice in Cloud
Create tenants and build interaction flows like never before, swiftly and without the need for IT involvement or complex programming – reducing contact center deployment time from days to minutes.
- Instant Tenant Provisioning
- Drag & Drop Flow Designer
- Pre-Built Flow Templates
- Version Control
- Skills Based & Data-Driven Routing
Simplified Agent Experience
Interact across all channels from a single workspace embedded in the CRM or as a standalone toolbar. Provide context to every engagement and realize a new level of productivity with toolbar embedded metrics.
- Data Exchange with CRM and WFM
- Screen Pop
- Preview Dialer
- Smart Agent Toolbar
- DR Agent Login
LiveOps Cloud provides us with the analytical tools and data to understand what is happening to sales in real time and adjust our activities instantly to boost outcomes...
Lynn McKenna, Sr. Vice President, AEGON DMS
Build custom dashboards and reports or stream data to third-party applications to ensure each decision is grounded in relevant and actionable data with both real-time and historical statistics, key performance indicators, and analytics.
- Real-time Dashboards
- Historical Reporting
- Reporting APIs
- Multi-Tenant Data
An open API framework fosters greater flexibility and quality of integration. This, as well as access to advanced contact center features and superior operational connectivity, increases productivity across the Enterprise.
Leverage an open API framework for greater flexibility and quality of integration.
Access advanced contact center features directly within your CRM.
Coordinate back-office operations to deliver on your frontline customer experience initiatives.